RingCentral Acquires CommunityWFM to Enhance AI-Driven Workforce Management in Contact Centers

RingCentral expands contact center capabilities with CommunityWFM acquisition

RingCX customers can now leverage CommunityWFM’s range of AI-powered workforce management tools

RingCentral Acquires CommunityWFM, Expands RingCX with AI-First Workforce Management Capabilities

RingCentral, Inc., a global leader in AI-powered business communications, announced its acquisition of CommunityWFM, a cloud-native, AI-first workforce management (WFM) solution for contact centers. This move enhances RingCentral’s RingCXⓇ contact center platform with advanced AI-driven scheduling, forecasting, and real-time adherence tools-streamlining operations while improving both agent empowerment and customer experiences. “For decades, con…

RingCentral Acquires CommunityWFM to Expand RingCX Portfolio with AI-First Workforce Management

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact centre workforce management software solution. The acquisition strengthens RingCentral's RingCXⓇ contact centre platform with advanced AI-driven workforce management capabilities, streamlining contact centre operations and elevating agent experience."For decades, contact centre and…

RingCentral dials up native workforce management with the acquisition of CommunityWFM - SiliconANGLE

Cloud communications provider RingCentral Inc. announced today announced it’s acquiring CommunityWFM, a workforce management provider. CommunityWFM will be integrated into RingCentral’s homegrown contact center solution, RingCX. No purchase price was given and CommunityWFM took in no funding, but its revenue is believed to be somewhere in the $5 million to $10 million range. WFM provider Verint Systems […] The post RingCentral dials up native wo…

RingCentral Brings CommunityWFM Under RingCX Umbrella

A native WFM solution within RingCX, a comprehensive suite for contact center operations, and strategic AI innovation all made CommunityWFM a compelling buy.

RingCentral Acquires CommunityWFM - Directors Club News

RingCentral, Inc., a global leader in AI-powered business communications, announced the acquisition of CommunityWFM, a cloud-based, AI-first contact centre workforce management software solution. The acquisition strengthens RingCentral’s RingCXⓇ contact centre platform with advanced AI-driven workforce management capabilities, streamlining contact centre operations and elevating agent experience. “For decades, contact centre and workforce manage…