US EditionQld merges customer service, digital functions under one roof
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Qld merges customer service, digital functions under one roof
Queensland is making a play to become Australia’s most customer-centric government, announcing plans to consolidate most day-to-day transactions under the one roof. Just months after creating a customer services department, the state government will take the next step and merge in the customer services arm of the Department of Transport and Main Roads (TMR) from July 1. The move brings the majority of citizen-facing functions across government, …
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