Complaints, layoffs and an angry minister: what's going on at telecom price-breaker Digi?

The arrival of Digi sent a shockwave through the Belgian telecom market, but after barely half a year the price breaker is in the eye of the storm: a rain of complaints, layoffs and an angry minister. What is going on?

The new Belgian provider DIGI is laying off twenty people, two months after the previous round of layoffs. At the same time, the Belgian Minister of Digitalisation is calling the telecom operator to account for hundreds of complaints that have been received by the ombudsman.