Police in Durham answered over 300,000 calls on 101 line in last 12 months

Police in Durham answered over 300,000 calls on 101 line in last 12 months

Durham Constabulary answered over 300,000 calls to its 101 non-emergency line in just under a year.

Durham Constabulary enhances call handling response times following investment into force control room

Call wait times at Durham Constabulary are at a record-low following a £1.5m investment in new technology and additional staff. New figures released this week by the National Police Chiefs’ Council (NPCC), show the force now answers 101 non-emergency calls in a median time of just six seconds – bringing it in line with other regional forces. Between April 2024 and March 2025, the control room handled more than 310,000 calls to 101. This progress…

Delays for 101 calls cut - but other forces do better

CALLERS contacting South Yorkshire Police on 101 can expect an average delay of almost 90 seconds, compared to just 13 seconds in neighbouring West Yorkshire.