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Thousands in West Region being booted out of military’s Tricare

  • TriWest Healthcare Alliance began disenrolling about 30,000 Tricare beneficiaries in the West Region on May 1, 2025, for failing to set up recurring payments by April 30.
  • The disenrollment resulted from the automatic transfer of sensitive payment data that failed after TriWest replaced Health Net Federal Services as the region's contractor on January 1.
  • Affected beneficiaries paying with credit, debit, or bank transfers received letters instructing them to call TriWest and pay overdue fees retroactive to January 1 to reinstate coverage by June 30, without automatic reinstatement.
  • TriWest reported that 59% of beneficiaries had set up payment before deadlines despite portal glitches and call center issues, and has added staff to address the problems.
  • This disenrollment does not impact beneficiaries enrolled in Tricare for Life, the Family Health Plan for military members, or international Tricare options, underscoring persistent coverage difficulties faced by many military households in the Western Region.
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Global Cocktails Blog broke the news in on Thursday, May 8, 2025.
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