Energy firms paying out £25 million a year to customers for ‘breaking rules’

Energy firms paying out £25 million a year to customers for ‘breaking rules’

The funds come from energy firms paying out for issues like billing errors or poor customer service

Ovo Energy among suppliers paying millions to customers after 'failures'

The Energy Redress Scheme is funded by money paid by energy companies after they breached regulations

Ten energy firms to pay £7m in compensation after overcharging error - Credit Connect

Ten energy suppliers will pay £7 million in compensation and refunds after overcharging more than 34,000 customers, following a review by the energy regulator Ofgem Ofgem said the suppliers had agreed to pay more than 34,000 customers compensation and refunds because of erroneously billing them more for standing charges than is allowed under the regulator’s price cap. Standing charges are daily fees added regardless of how much energy is used. T…