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Central Heating: 1,000s of UK Heat Network Customers Protected From Price Hikes Under New Ofgem Regulations
Ofgem's regulation protects over 500,000 heat network customers from unfair price rises up to 450% and ensures clearer billing and outage compensation.
- On January 27, 2026, Ofgem, the UK energy watchdog, began regulating heat networks, protecting more than 500,000 heat network customers across England, Scotland and Wales.
- The sector's prior lack of regulation left heat network customers vulnerable, with some households seeing energy bill rises up to 450% during the gas price surge.
- Helena Charlton, Ofgem's director of heat networks, noted that customers will see protections like compensation for outages, a single monthly bill, and access to the Energy Ombudsman for disputes.
- Funding and the regulatory framework aim to reassure investors and raise standards, with the UK Government investing over £47 million through the Green Heat Network Fund to expand four projects in Waterloo and Hounslow in London, Sunderland, and Media City in Salford.
- Last week's Warm Homes Plan aims to double heat demand met by heat networks over 10 years, but campaigners warn regulation alone will not fix all problems, urging Ofgem and ministers to enforce robustly.
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16 Articles
Evening Standard+6 Reposted by 6 other sources
Half a million heat network customers to receive Ofgem protection from this week
New rules will bring heat network customers in England, Scotland and Wales more closely in line with those on traditional gas and electricity.
·London, United Kingdom
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UK heat network regulation starts, affecting retail and commercial buildings
From late January 2026, heat networks serving shops, offices and mixed-use developments fall under regulatory oversight by the national energy regulator.The post UK heat network regulation starts, affecting retail and commercial buildings appeared first on Retail Insight Network.
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Total News Sources16
Leaning Left4Leaning Right1Center6Last UpdatedBias Distribution55% Center
Bias Distribution
- 55% of the sources are Center
55% Center
L 36%
C 55%
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