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No One Wants Hyper-Personalized CX

Summary by No Jitter
While we celebrate the current efforts to break down data silos and achieve better, more unified customer views, let's not kid ourselves about where this will take us.
DisclaimerThis story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.

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No One Wants Hyper-Personalized CX

While we celebrate the current efforts to break down data silos and achieve better, more unified customer views, let's not kid ourselves about where this will take us.

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No Jitter broke the news in on Wednesday, May 7, 2025.
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