New Tool Tracks Real-Time Trust in Chatbots

Enhancing chatbot effectiveness: The role of anthropomorphic conversational styles and time orientation

Chatbots are increasingly engaged in retail settings, although research shows that consumers typically prefer engaging with humans over chatbots. Past…

New Tool Tracks Real-Time Trust in Chatbots

Newswise — As artificial intelligence tools like ChatGPT are integrated into our everyday lives, our interactions with AI chatbots online become more frequent. Are we welcoming them, or are we trying to push them away? New research from Binghamton University, State University of New York is trying to answer those questions through VizTrust, an analytics tool to make user trust dynamics in human-AI communication visible and understandable.  Xin “…