US EditionNearly half of retailers regularly using AI while almost all plan investment this year - InternetRetailing
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Nearly half of retailers regularly using AI while almost all plan investment this year - InternetRetailing
Nearly half (45%) of retailers are already using AI daily or several times a week and almost all (97%) plan to maintain or increase their investment in AI this year, according to a new report. However, only 11% say they will deploy AI tools at scale. When it comes to customer retention, nearly two-thirds (63%) of retailers believe that AI will improve loyalty and a similar amount (65%) expect it to increase customer lifetime value. However, the …
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