US EditionNigeria: NCC Orders Telecoms to Alert Customers of Major Outages
- On Sunday, the Nigerian Communications Commission instructed telecom companies to use media platforms to alert customers about significant network disruptions.
- This directive followed trials of a Major Outage Reporting Portal and responded to frequent outages caused by vandalism, fibre cuts, and power shortages.
- Operators must report outages affecting 5% or more of subscribers, five or more LGAs, or unplanned isolation of 100 sites lasting over 30 minutes via the public NCC portal.
- NCC requires compensation including validity extension if outages exceed 24 hours and aims to promote transparency with the portal disclosing culprits, aligning with the Executive Order designating telecom as CNII.
- The directive aims to enhance service quality, accountability, and protection of telecom infrastructure vital to Nigeria’s security, economy, and daily life.
28 Articles
28 Articles
NCC orders MTN, GLO, other MNOs to alert customers on outage
The Nigerian Communications Commission (NCC) has issued a mandatory order to MTN Nigeria, Glo, and all other mobile network operators in Nigeria to inform customers of major service outages on their networks through media channels. The Commission disclosed this in a statement by its acting spokesperson, Nnenna Ukoha, on Sunday. According to the NCC, “all Nigerian MNOs are to inform their customers of the cause(s) of the service interruption and …
NCC mandates telecom operators to inform consumers of service outages
The NCC said consumers must also be informed one week before operators have planned service outages. The post NCC mandates telecom operators to inform consumers of service outages appeared first on Premium Times Nigeria.
Why NCC directed telecom providers to notify consumers of major network outages
…Introduces Reporting Portal By Chioma Obinagwam Nigeria’s apex telecommunications regulator, the Nigerian Communications Commission (NCC), has issued a directive requiring telecom operators in Nigeria to notify consumers of major network outages via media channels. Confiance News gathered from a statement signed by the Acting Head, Public Affairs, Nnenna Ukoha, on Sunday. The statement showed that […]
NCC Mandates Service Providers To Inform Consumers About Major Outages On Networks, Launches Portal - Swift Reporters
The Nigerian Communications Commission (NCC) has mandated telecom licensees in Nigeria to inform consumers of major service outages on their networks through media channels, stating the cause(s) of the service interruption and the area(s) affected by the service interruption/outage, as well as the time that would be taken to restore service. Consumers must also be informed one week in advance of where operators have planned service outages. This…
Glo’s market share falls to a record low of 11.9%
Globacom, popularly known as Glo, Nigeria’s third-largest telecommunications operator, has seen its market share fall to an all-time low of 11.9% in April 2025, according to the latest data from the Nigerian Communications Commission (NCC). The operator lost 108,393 subscribers in just one month, dropping from 20.7 million in March to 20.6 million in April. This decline is the culmination of years of operational, service quality, and governance…
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