US EditionNCC, CBN Consider Refund Framework for Failed Airtime, Data Transactions
- The Nigerian Communications Commission and the Central Bank of Nigeria have created rules for faster refunds on failed airtime and data purchases to address consumer complaints.
- This framework was developed after months of collaboration between telecom operators, banks, and other stakeholders to resolve issues of debiting without service delivery.
- Refunds for failed transactions must occur within 30 seconds, with a 24-hour maximum for pending cases, according to the NCC.
- Implementation of this framework is expected to start on March 1, 2026, once final approvals are made and technical integration is complete.
22 Articles
22 Articles
NCC, CBN set new rules on refunds for failed airtime, data purchases
The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have introduced new rules to ensure faster refunds for failed airtime and data purchases, following rising consumer complaints over debits without value.
Nigeria to Mandate Near-Instant Refunds for Failed Recharges
The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) are finalizing a new regulatory framework to fix one of the biggest headaches for mobile users: failed airtime and data purchases. Driving the news Starting March 1, 2026, banks and telecom operators must provide near-real-time refunds when a customer’s account is debited but […] The post Nigeria to Mandate Near-Instant Refunds for Failed Recharges appeared first …
NCC, CBN Implement 30 Seconds Refunds for Failed Airtime, Data Purchases
By Adedapo Adesanya The Nigerian Communications Commission (NCC) and the Central Bank of Nigeria (CBN) have introduced new rules that will ensure faster refunds for failed airtime and data purchases, following rising consumer complaints over debits without value. Under the new rules, refunds are expected to be completed within 30 seconds, except where a transaction […]
Failed airtime and data purchases in Nigeria will be refunded in 30 seconds under proposed NCC, CBN rules
Nigerians may soon get refunds for failed airtime and data purchases in as little as 30 seconds. A new NCC, CBN framework sets clearer rules for banks and telcos and promises faster resolution of failed transactions.
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