Mortgage Servicer Satisfaction Slips as Homeowner Expectations Rise - The MortgagePoint
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Mortgage Servicer Satisfaction Slips as Homeowner Expectations Rise - The MortgagePoint
With the average 30-year mortgage rate in the U.S. lingering near the 7% mark, homeowners have learned to come to grips with an ever-shifting housing market. However, high rates alone do not explain why customer satisfaction scores for mortgage servicers are significantly lower—and declining—than they are for mortgage originators. According to the latest J.D. Power 2025 U.S. Mortgage Servicer Satisfaction Study, customer satisfaction with mortga…
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