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Published • Scotland, United Kingdom • Updated

More protection for Scottish heat network users

Summary by Energy Live News
From today, Scottish households and small businesses on heat networks can access dedicated support through Advice Direct Scotland (ADS). This marks the first step towards wider regulation set for January 2026. ADS advisers will assist with billing, affordability and energy efficiency, while vulnerable consumers can be referred to Citizens Advice Scotland’s Extra Help Unit. Funded by Consumer Scotland, this initiative will also inform research to…
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Energy Live NewsEnergy Live News

More protection for Scottish heat network users

From today, Scottish households and small businesses on heat networks can access dedicated support through Advice Direct Scotland (ADS). This marks the first step towards wider regulation set for January 2026. ADS advisers will assist with billing, affordability and energy efficiency, while vulnerable consumers can be referred to Citizens Advice Scotland’s Extra Help Unit. Funded by Consumer Scotland, this initiative will also inform research to…

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Energy Live News broke the news in on Tuesday, April 1, 2025.
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