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You Can Now Order This Robot Butler, but There’s Something You Should Know

Neo, a $20,000 humanoid home robot, performs chores with remote expert supervision requiring user data sharing, and U.S. deliveries are planned for next year, 1X Technologies said.

  • On Tuesday, Palo Alto-based 1X Technologies introduced NEO and opened preorders on 1X's website, requiring a $200 refundable deposit for the $20,000 purchase price.
  • Designed to automate chores, NEO handles watering plants and unloading the dishwasher, while 1X CEO Bernt Børnich says it needs more training data and real-world experiences.
  • Hardware details show NEO is a 66-pound, 5'6" robot with a four-hour battery, can lift 154 pounds, carry 55 pounds, and includes four microphones, three speakers, and 2 fisheye cameras.
  • A key privacy trade-off is that US-based 1X employees can remotely view homes to supervise NEO, with owners scheduling sessions and 1X offering face blurring, no-go zones, and ear light rings.
  • The preorder launch positions 1X ahead of rivals whose humanoids remain in prototypes or workplace trials, with U.S. deliveries next year and other markets receiving NEO in 2027.
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Starting today, you can order the AI home robot Neo from the Norwegian-American technology company 1X. It can help you with household chores, but can also answer your questions or even dance with you. The downside: "Big sister is watching you," says founder Bernt Børnich. "The model still needs to learn, so employees can watch and guide the robot."

·Antwerp, Belgium
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Fast Company broke the news in on Tuesday, October 28, 2025.
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