US EditionLuxury Hotel Sends Folio To Wrong Person, Causing Family Drama
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Luxury Hotel Sends Folio To Wrong Person, Causing Family Drama
An OMAAT reader shared an interesting story with me. While it’s not the world’s biggest service failure, it does seem like a pretty significant lapse on the part of the hotel. Worst of all, the hotel is now ignoring him, and hasn’t even apologized… Hotel shows disregard for basic guest privacy An OMAAT reader recently stayed at the One&Only Palmilla, in San Jose del Cabo, Mexico, for the second time. For those not familiar, One&Only is regarded …
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