US EditionLet's Talk: How to quickly turn complaints into customer wins
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Let's Talk: How to quickly turn complaints into customer wins
This week on Let’s Talk, our experts address a challenge that all business will face at some stage: managing dissatisfied customers on social media. Reviews, comments, and DMs whizz by faster than ever, what is the quickest and most effective way to resolve complaints before they spiral out of control? From putting in smart systems to respond with compassion and speed, we review the ones that actually deliver and why a complaint well managed can…
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