US EditionKLM accused of profiteering with trial of hand baggage charges - DutchNews.nl
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5 Articles
KLM passengers flying from Amsterdam and Air France passengers traveling from Paris will pay for hand luggage. This is part of a new policy for both airlines, KLM spokeswoman Elvira van der Vis confirms.
Even though Lauren Stokowski has proof that she boarded her KLM flight, the airline insisted she was a no-show and forced her to pay for another ticket to get home. Can KLM fix this problem and refund her money?
I recently flew from Amsterdam to Cape Town on KLM. When I arrived at the gate, an agent took my boarding pass and reassigned my seat. During the flight, attendants interrupted me three times, asking for my passport and ticket to confirm I was in the correct seat. It was clear there was an error in their system. To make matters worse, the vegan meal I had pre-ordered wasn’t available, and I was se...
Dutch carrier KLM has attempted to change its baggage policy by trialing a new "basic" fare, which removes space for traditional hand luggage and allows only a small personal item. According to the daily Algemeen Dagblad, consumer organizations are warning that this solution may be inconsistent with European law and misleading for customers.
Dutch airline KLM has been testing a new fare without hand luggage since the beginning of July. The idea has already been criticized by, among others, consumer organizations, which stated that the solution is misleading for customers. What exactly does the carrier offer?
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