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Key Performance Indicators for Customer Experience Show Strongest Improvement since 2021 - Adoption of AI and Customer-First Strategies Fuel Gains - IT News Direct

Summary by IT News Direct
The CX industry is making significant strides in key performance indicators (KPIs) while simultaneously facing persistent challenges tied to legacy systems and economic headwinds according to the 2025 CX Leaders Trends & Insights: Corporate Edition released by Execs In The Know. Rapid adoption of artificial intelligence (AI), the continued importance of human-driven support, and the growing emphasis on cross-channel consistency and ease have bol…
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Key Performance Indicators for Customer Experience Show Strongest Improvement since 2021 - Adoption of AI and Customer-First Strategies Fuel Gains - IT News Direct

The CX industry is making significant strides in key performance indicators (KPIs) while simultaneously facing persistent challenges tied to legacy systems and economic headwinds according to the 2025 CX Leaders Trends & Insights: Corporate Edition released by Execs In The Know. Rapid adoption of artificial intelligence (AI), the continued importance of human-driven support, and the growing emphasis on cross-channel consistency and ease have bol…

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IT News Direct broke the news in on Wednesday, March 12, 2025.
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