US EditionJetstar fined $2.25m for misleading customers about compensation
Jetstar was fined $2.25 million after affecting 98,000 passengers with misleading compensation policies and has refunded over $1 million following the ruling.
- Jetstar, a low-cost airline owned by Qantas, was fined $2.25 million for misleading customers about compensation for cancelled or delayed flights over a two-year period.
- The airline had told customers about monetary caps on claims for accommodation, meals, transport, and compensation, and restrictions based on home airport and recovery flights.
- The judge said these limitations did not meet legal requirements for refunding customers for delays within the airline's control, and about 98,000 customers were affected.
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New Zealand Court Fines Jetstar Over $2 Million for Misleading Customers
Low-budget airline Jetstar, which is owned by Qantas, has been found guilty of more than 20 charges under New Zealand’s Fair Trading Act and fined $2.25 million (US$1.33 million). The offences occurred over a two-year period, between January 2022 and March 2024, and relate to information provided to passengers about their compensation entitlements when a flight was delayed or cancelled. The charges were laid by the Commerce Commission in January…
·New York, United States
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Coverage Details
Total News Sources9
Leaning Left1Leaning Right2Center4Last UpdatedBias Distribution57% Center
Bias Distribution
- 57% of the sources are Center
57% Center
14%
C 57%
R 29%
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