Brick-and-Mortar Pharmacy Satisfaction Decreases Below Supermarkets, Mail Order – RamaOnHealthcare

Brick-and-Mortar Pharmacy Satisfaction Decreases Below Supermarkets, Mail Order – RamaOnHealthcare

JD Power released its 2025 US Pharmacy Study detailing customer satisfaction with brick-and-mortar, mail-order, supermarket, and mass-market retail pharmacies.According to the JD Power 2025 US Pharmacy Study, customer satisfaction toward mail-order pharmacies is steadily increasing as the satisfaction and prominence of brick-and-mortar pharmacies decline.1 With a significant reduction in satisfaction toward brick-and-mortar locations, customers …

Brick-and-Mortar Pharmacy Satisfaction Decreases Below Supermarkets, Mail Order

JD Power released its 2025 US Pharmacy Study detailing customer satisfaction with brick-and-mortar, mail-order, supermarket, and mass-market retail pharmacies.

J.D. Power Study: Customer satisfaction with mail order pharmacies surges as chain drug store customers look for alternatives

TROY, Mich. — With a rising number of neighborhood drug stores closing their doors, more customers seem to be turning to mail order pharmacies, mass market merchandisers and supermarkets—and finding an improved customer experience along the way. According to the J.D. Power 2025 U.S. Pharmacy Study, released Tuesday, overall satisfaction with mail order pharmacies is rising steadily, with a 7-point increase (on a 1,000-point scale) in overall cus…

Pharmacy Customers Prefer Supermarkets Over Drug Stores

J.D. Power satisfaction study shows a tipping point in the pharmacy space

J.D. Power: Sam’s Club pharmacy ranks highest in customer satisfaction

As drug store chains trim their store fleets, more customers are turning to mail order pharmacies, discounters and supermarkets — and finding an improved customer experience along the way.