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Is declining AI maturity a sign of progress?

Summary by CIO
At first glance, the central finding in the newly released ServiceNow and Oxford Economics’ 2025 Enterprise AI Maturity Index study seems surprising: on a 100-point scale, the average AI maturity score dropped nine points from last year. With so much attention, focus and investment in AI, how is it possible that businesses have fallen behind?  The reasons are relatable but telling. The speed of AI is overwhelming and moving faster than most orga…
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CIO broke the news in on Thursday, June 26, 2025.
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