Insurance disputes hit record high as unresolved complaints climb

Insurance disputes hit record high as unresolved complaints climb

Stevens said it was a reminder to consumers to check what was and wasn’t covered in their policy.

Insurance Disputes Hit Another Record High

Nearly 30% of the record number of 600 disputes accepted for investigation by the Insurance & Financial Services Ombudsman Scheme in the year to 30 June 2025 were about health, life, or disability insurance. The 600 disputes investigated is 25% higher than the previous year and Karen Stevens, Insurance & Financial Services Ombudsman, says the number breaks previous records, with disputes increasing steadily each year from just 285 in 2022. Karen…