US EditionIndiGo refunds stuck? All about aviation ministry's 24x7 control room—over 13,000 complaints resolved thus far
The fictional Volaribus airline satirizes extreme cost-cutting in ultra-low-cost carriers, with fees totaling up to $600, aiming to lampoon industry practices in Mexico.
- On December 10, the Civil Aviation Ministry operationalised the Passenger Assistance Control Room in New Delhi, resolving over 13,000 passenger grievances following IndiGo disruptions.
- Frequent flight disruptions and service gaps prompted centralised action as fog-related disruptions, delays, refunds, long queues, and poor airport facilities affected passengers earlier this month.
- Staffed by Directorate General of Civil Aviation, Airports Authority of India and airline teams, the centre monitors operations, expedites grievances and aims to resolve complaints within 72 hours with officials including Samir Kumar Sinha and Pratik Arjun Sen.
- Officials report a marked improvement in outcomes, saying Civil Aviation Secretary Samir Kumar Sinha noted the customer-experience team has improved ticket refunds and grievance redressal since disruptions earlier this month.
- During a visit on Sunday, control-room staff said airlines report at least 15 daily queries, ranging from cancellations to lost baggage and meal issues.
12 Articles
12 Articles
Flight delays to lost bags: Govt sets up 24x7 control room to resolve grievances
Staffed by officials from the ministry, DGCA, airlines and AAI, the facility has resolved over 13,000 grievances so far, addressing issues ranging from flight delays and cancellations to refunds and baggage problems.
El Jalapeño: Viva-Volaris merger promises to set new standards in passenger discomfort
MEXICO CITY — In a bold move to “redefine what it means to suffer in the sky,” Volaris and Viva Aerobus announced plans this week to merge into a single airline, tentatively named Volaribus, with the explicit goal of creating the most agonizing flight experience known to humankind. Executives from both airlines proudly unveiled their shared vision: “Why have some discomfort when you can have total despair?” said Volaris CEO Enrique Beltránena, u…
IndiGo refunds stuck? All about aviation ministry's 24x7 control room—over 13,000 complaints resolved thus far
The 24x7 control room was set up earlier in December amid mass flight cancellations by IndiGo, and despite operations returning to normalcy, passengers continue to face issues regarding pending refunds. Here's everything you need to the know about the MoCA's flyer-facing control room.
Times of India
Civil aviation ministry's 24x7 control room seeks to address passengers' issues promptly
The civil aviation ministry has launched a 24/7 Passenger Assistance Control Room. This center, staffed by officials from the ministry, DGCA, airlines, and AAI, resolves passenger issues. It addresses flight cancellations, lost baggage, and refund delays. The control room aims for timely grievance redressal and improved passenger experience across the aviation sector.
aninews.in
LatestlyCivil Aviation Ministry launches 24x7 Control Room, resolves over 14,000 grievances
The Ministry of Civil Aviation (MoCA) has operationalised a dedicated 24x7 control room in Delhi to strengthen passenger support and streamline grievance redressal across airports and airlines.
Coverage Details
Bias Distribution
- 45% of the sources lean Left, 44% of the sources lean Right
Factuality
To view factuality data please Upgrade to Premium
