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Remember when IndiGo Claimed It Was ‘On Time, Every Time’? Not Anymore

IndiGo's on-time flights fell to 35% amid stricter pilot rest norms and crew no-shows, causing cancellations and delays of up to seven hours across multiple airports.

  • On Wednesday, December 3, 2025, IndiGo cancelled over 70 flights due to crew shortages, with delays up to seven hours worsened by cabin-crew no-shows at Mumbai airport.
  • The second phase of the Flight Duty Time Limitation norms, effective November 1, restricted night landings to two from six and increased rest requirements, causing pilot shortages.
  • Operationally, the airline asked pilots to return early from sick leave or forgo privilege leave as Government data showed on-time performance fell to 35% on December 2, with 19 cancellations in Hyderabad and repeated cancellations at Bengaluru's Kempegowda International Airport.
  • IndiGo said affected passengers are being offered alternative flights or refunds, and its teams are `working diligently` to normalise operations amid disruptions; ALPA raised concerns with DGCA last week, which warned carriers it will enforce duty-time limits.
  • With a fleet of 416 aircraft and around 2,100 flights daily, IndiGo faces short-term pressure as 366 planes serve operations and 50 remain grounded as of December 2.
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The Hindu broke the news in India on Wednesday, December 3, 2025.
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