Nearly 70% of India's GCCs Stuck at AI Pilot Stage: Dell-Zinnov Report
The report says 55% of routine GCC work is exposed to AI automation, but scaling remains blocked by data, governance and legacy systems.
- On Wednesday, Dell Technologies and Zinnov released a joint report finding nearly 70% of India's Global Capability Centres remain stuck at the AI pilot stage, unable to move promising proofs of concept into sustained enterprise adoption.
- Fragmented data, legacy systems, and unclear governance create structural bottlenecks that prevent GCCs from integrating use cases into core platforms at scale, according to the report.
- Approximately 55% of routine GCC work is currently exposed to AI-led automation, necessitating that nearly 60% of the workforce undergo reskilling by 2030 to adapt to operational shifts.
- Manish Gupta, President and Managing Director of Dell Technologies India, stated that robust foundations across data and infrastructure—not the number of initiatives—are the bedrock of enterprise innovation.
- India hosts more than 2,100 GCCs employing 2.36 million professionals and generating USD 98.4 billion in revenue in FY26, positioning these centres for strategic transformation by 2030.
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10 Articles
India’s GCCs could become agentic AI transformation engines by 2030: Dell-Zinnov report
India’s Global Capability Centres are at an AI inflection point, reveals a Dell-Zinnov report. With 2,100+ GCCs and rising agentic AI workloads, the study outlines how robust data, infrastructure, governance and workforce reskilling can turn India’s GCCs into global AI transformation engines by 2030.
Nearly 70% of India's GCCs stuck at AI pilot stage: Dell-Zinnov report
The report, titled 'India GCCs 2030: From Capability Centers to Agentic Transformation Engines', noted that while ambition remains high, approximately 55% of routine GCC work is currently exposed to AI-led automation, necessitating that nearly 60% of the workforce undergo reskilling by 2030.
Why India's Global Capability Centres Struggle With AI Scaling
A joint report by Dell Technologies and Zinnov reveals that despite high ambition, nearly 70% of India's Global Capability Centres (GCCs) are stuck at the pilot stage for AI adoption. Foundational gaps in data, infrastructure, and governance are identified as key bottlenecks preventing the scaling of AI initiatives into enterprise-wide production. The report highlights the need for significant reskilling of the workforce and robust foundations f…
India’s GCCs set to become Agentic transformation engines by 2030: Dell Technologies and Zinnov report
India’s Global Capability Centers (GCCs) are rapidly moving from operational delivery hubs to autonomous transformation engines, but nearly 70% remain stuck in a “pilot trap” due to weak architectural foundations rather than a lack of ambition, a joint study by Dell Technologies and Zinnov has said. Titled “India GCCs 2030: From Capability Centers to Agentic […]
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