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"I Know What I'm Doing, Please Complete the transfer." Banks Warn, Customers Lose Money

Artificial intelligence, deepfakes, and increasingly advanced social engineering scenarios are a daily reality facing the modern banking sector. Krzysztof Dąbrowski, vice president of mBank and IT manager, points out that the key to combating the wave of fraud lies in universal digital identity and greater customer awareness. We explain why, despite billions in investments in security systems, the human factor remains the weakest link, and what …
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Artificial intelligence, deepfakes, and increasingly advanced social engineering scenarios are a daily reality facing the modern banking sector. Krzysztof Dąbrowski, vice president of mBank and IT manager, points out that the key to combating the wave of fraud lies in universal digital identity and greater customer awareness. We explain why, despite billions in investments in security systems, the human factor remains the weakest link, and what …

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Business Insider (Poland) broke the news in on Sunday, February 8, 2026.
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