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How Travel Portals Fail: The Brutal Truth Of Botched Reservations, Lost Refunds, And Endless Holds - View from the Wing

Summary by View From the Wing
Bilt Rewards Vice President Richard Kerr wrote up an in-depth explanation of travel portals. Bilt uses Expedia for members who want to redeem their points at 1.25 cents apiece towards paid travel, whether it’s hotel or airfare or other bookings. American Express, Chase, Citi, and others have travel portals and it’s common to use a third-party ‘white label’ service like this. Continue reading How Travel Portals Fail: The Brutal Truth Of Botched R…
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How Travel Portals Fail: The Brutal Truth Of Botched Reservations, Lost Refunds, And Endless Holds - View from the Wing

Bilt Rewards Vice President Richard Kerr wrote up an in-depth explanation of travel portals. Bilt uses Expedia for members who want to redeem their points at 1.25 cents apiece towards paid travel, whether it’s hotel or airfare or other bookings. American Express, Chase, Citi, and others have travel portals and it’s common to use a third-party ‘white label’ service like this. Continue reading How Travel Portals Fail: The Brutal Truth Of Botched R…

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View from the Wing broke the news in on Tuesday, February 18, 2025.
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