How Sonos Botched an App and Infuriated Its Customers

How Sonos Botched an App and Infuriated Its Customers

Ignoring “tech debt,” disregarding employee warnings and cutting costs combined to create a crisis that the high-end audio company is still struggling to recover from.

How Sonos botched its app and infuriated its customers

Sonos' app update update has become one of the most disastrous software releases by any consumer technology company in recent memory. In most every corner of the internet where customers have a space to speak their minds, the anger at Sonos is palpable. Dave Lee for Bloomberg News: ‎ What has happened to Sonos is at its heart a cautionary tale of company leadership ignoring the perils of "technical debt," the term used by software engineers to d…