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Households to Receive up to £2,000 Compensation for Water Service Failures

The government announced on July 2 that water firms in England must pay households up to £2,000 for failures like low pressure and sewer flooding.
This change responds to widespread public anger over poor water service, pollution, rising bills, and excessive bosses' bonuses in the sector.
The Guaranteed Standards Scheme has been updated for the first time in 25 years, raising compensation amounts and expanding qualifying service failures.
Ofwat CEO David Black emphasized that compensation should reflect the impact on customers’ daily lives when service standards fail, while Mike Keil commended the government for its rapid steps to enhance consumer protections.
These reforms aim to restore trust in the water sector by holding companies accountable and automatically crediting eligible customers with compensation.

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Birmingham Mail

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UK households could be owed £2,000 from failing water firms - Birmingham Live

Compensation payments will increase up tenfold from July 2 for problems such as low pressure, disruptions to supply or sewer flooding. Do you think this is a good idea?

5 hours ago·Birmingham, United Kingdom

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Daily Express

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UK households could be owed £2,000 from failing water firms

Compensation payments will increase up to tenfold from July 2 for problems such as low pressure, disruptions to supply or sewer flooding.

6 hours ago·United Kingdom

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LBC

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Water firms will be forced to pay households up to £2,000 in compensation over failures in new crackdown on sector

Water firms will be forced to pay households in England up to £2,000 for service failures as part of efforts to reform the sector, the Government has announced.

14 hours ago·London, United Kingdom

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