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HMRC urged to commission research into customer service effect on tax take

Summary by Dolan Accountancy
Tax experts are urging HMRC to carry out research measuring how customer service investment boosts the UK’s tax take. Earlier this year, a report highlighted a number of issues faced by HMRC customers, which has led to calls for improvement of the service. Our Calls to improve HMRC’s customer service news story will give you more information on this. Now, following the Treasury’s Spending Review 2025, the Chartered Institute of Taxation (CIOT) i…
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Dolan AccountancyDolan Accountancy

HMRC urged to commission research into customer service effect on tax take

Tax experts are urging HMRC to carry out research measuring how customer service investment boosts the UK’s tax take. Earlier this year, a report highlighted a number of issues faced by HMRC customers, which has led to calls for improvement of the service. Our Calls to improve HMRC’s customer service news story will give you more information on this. Now, following the Treasury’s Spending Review 2025, the Chartered Institute of Taxation (CIOT) i…

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Dolan Accountancy broke the news in on Friday, March 14, 2025.
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