Hayes, Hillingdon: High Street heroics against the odds

Hayes, Hillingdon: High Street heroics against the odds

The nation’s shopkeepers have been having a rough time. Consumers have been moving online and the pandemic made matters worse. But in one town at least the Great British High Street is surviving – perhaps even thriving – in spite of everything. Welcome to Hayes in west London and its valiant retail frontline, where a pharmacist describes a small business life that involves much more than customer service and sales. “Every day, I give people food…