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Hawaiian, Alaska Airlines' New 'No-Show' Policy: What to Know

  • Hawaiian Airlines and Alaska Airlines introduced a new no-show policy starting May 15, 2025, applying to confirmed flights in the U.S.
  • The policy requires passengers to notify the airline before missing a flight to receive credit, or else forfeit the ticket value and face reservation cancellation.
  • This applies to non-refundable tickets without exemptions for corporate clients or elite members, and those who miss flights without advance notice lose money or miles spent.
  • A spokesperson stated that adopting one unified, widely accepted policy allows the airline to provide travelers with a more reliable and uniform experience across its entire global network.
  • Passengers are advised to promptly contact the airline if they miss a flight to explore options, as failure to notify leads to automatic cancellation and total loss of fare value.
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Hawaii News Now broke the news in Honolulu, United States on Friday, May 16, 2025.
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