From data to dialogue: How Agentforce and Marketing Cloud humanize CX

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From data to dialogue: How Agentforce and Marketing Cloud humanize CX

Providing a top-notch product or service is essential—but have you ever stopped to consider how your customers feel when interacting with your company? Beyond features and pricing, the real game-changer is the experience you create. Salesforce research found that 80 percent of customers consider the customer experience as important as the company’s products and services.  Delivering quality isn’t just about what you offer—it’s about how you make…