US EditionFostering Innovation in Government: Leveraging Serendipity and Design Thinking | IBM Center for The Business of Government
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Fostering Innovation in Government: Leveraging Serendipity and Design Thinking | IBM Center for The Business of Government
Wednesday, May 14, 2025Michael J. KeeganThis essay explores how government leaders can create conditions for serendipity, as outlined in a recent HBR article, To Drive Innovation, Create the Conditions for Serendipity by Jerome Barthelemy and Nicolas Mottis, and enhance these efforts through the principles of design thinking, as detailed in an IBM Center report, Applying Design Thinking to Public Service Delivery by Jeanne Liedtka and Randy Salz…
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