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Flight chaos, stranded passengers and lost profits: How airlines manage crises like the Heathrow shutdown

Summary by CNN

Airline operations are hugely complex — so putting things right in a crisis is difficult and costly.

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CNN

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Flight chaos, stranded passengers and lost profits: How airlines manage crises like the Heathrow shutdown

Airline operations are hugely complex — so putting things right in a crisis is difficult and costly.

7 days ago·Atlanta, United States

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Irish Examiner

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Flight chaos, stranded passengers and lost profits: how airlines manage crises like the Heathrow shutdown

A shutdown at such a major global transport hub will leave airlines — and other businesses — counting the costs for some time to come

8 days ago·Ireland

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Entertainment Magazine

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BizToc

After Heathrow, Who Pays for Missed Cruises and Hotel Bookings?

Last Friday’s power outage in Heathrow Airport disrupted vacations across the world, causing countless thousands of travelers to miss prepaid reservations and forgo long-anticipated adventures. Among them were Sheila Addison, a therapist from Seattle, who missed out on a four-day whisky-tasting in the Scottish Highlands, forfeiting a $500 nonrefundable hotel room and a rare break from her work routine; Zachary Wang and friends from Brown Univers…

7 days ago

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TTG

New Travel Counsellor reaches Gold status during Heathrow chaos

Luxury travel agent Nathalie Adams reveals how she made the prestigious club just hours after Heathrow Airport closed.

7 days ago

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World Aviation Festival - News for the aviation industry

A $60b problem or a loyalty-building opportunity?

Airline disruption costs the industry an estimated $60b a year. But in the age of social media, it is more likely than ever to cause irreparable damage to an airline’s brand and severely impact customer loyalty. At Aviation Festival Asia, Alexia Leong, Head of Customer Happiness, AirAsia and Simon Dempsey, CCO, Plan3 unpacked this, explaining how AirAsia mitigates the financial and reputational impact to turn disruption into an ooportunity. Alth…

7 days ago

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