US EditionFEATURE: Improving reverse logistics with better data and collaboration
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FEATURE: Improving reverse logistics with better data and collaboration
The challenges of dealing with returns are huge for e-commerce retailers and logistics operators alike as returns continue to increase despite best efforts to reduce them. In December 2024, a report from the National Retail Federation showed that retailers in the US estimated that 16.9% (US$890bn) of their annual sales were returned last year. In the UK, online returns hit £27bn (US$34bn) in 2024, according to a recent report from Retail Economi…
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