FCA consults on improving the complaints reporting process

FCA consults on improving the complaints reporting process

On 22 May 2025, the Financial Conduct Authority (FCA) published a consultation paper, CP25/13 on improving the complaints reporting process. Background The FCA has collected complaints complaints data from regulated firms since 2002, and uses this data to help it understand market trends, identify current or emerging harms to consumers, and improve its understanding of consumer complaint outcomes.However, it notes that it has not conducted a who…

FCA proposes simplifying complaints data submission to ease burden for nearly 10,000 firms

The FCA plans to consolidate five returns on complaints into a single return to make data collection “simpler, more efficient and effective”.

FCA’s New Complaints Reporting Likely to Affect CFD and Retail Trading Firms

The UK’s Financial Conduct Authority (FCA) is planning to simplify complaints reporting for around 10,000 regulated entities. While the FCA does not directly mention CFDs and retail trading firms, the proposed changes are likely to impact these providers, offering them a potentially predictable reporting process.Under the FCA's rules, firms authorized to carry out regulated activities, including those offering CFDs and retail trading services, a…

Simplify Consulting comments on FCA streamlines complaints data reporting requirements for firms - IFA Magazine

Following the FCA’s announcement to streamline complaints data reporting requirements for firms, Dom House, Lead Consultant at Simplify Consulting, said: “The FCA complaints review announced today represents a step forward for complaints processes. Simplification of complaints reporting should help firms who are currently completing multiple returns to reduce the burden of collation and submission, and should reduce the risk of mis-reporting. In…

FCA plans to relax complaints reporting for 10,000 firms    – Mortgage Finance Gazette

Some 10,000 firms will find it easier to submit customer complaints data under new reporting proposals, the Financial Conduct Authority says.   The City watchdog plans to “consolidate five current returns into one,” which it adds will also” improve the quality of the data we receive, helping… The post FCA plans to relax complaints reporting for 10,000 firms    appeared first on Mortgage Finance Gazette.

FCA plans to ease customer complaints reporting for 10,000 firms    – Mortgage Strategy

Some 10,000 firms will find it easier to submit customer complaints data under new reporting proposals, the Financial Conduct Authority says.   The City watchdog plans to “consolidate five current returns into one,” which it adds will also” improve the quality of the data we receive, helping us identify potential harm to consumers faster”.  It adds that it intends to standardise the number of times it asks regulated firms to send data returns …