European companies embrace integrated digital transformation through Microsoft’s ecosystem

CCW 2026: From Crisis Moments to Contained: easyJet's Contact Center Transformation with Microsoft

A packed Academy Ballroom at Caesars Forum. Thousands of contact center leaders on their feet. And a conversation about what AI-first service actually looks like when it is no longer a roadmap — it is running, right now, inside one of Europe’s most recognised travel brands. The moment the session closed, Rob Scott pulled three of the people who built that story into a room and kept the cameras rolling. What followed was something the main stage …

European companies embrace integrated digital transformation through Microsoft’s ecosystem

As businesses expand their use of artificial intelligence and cloud technology, demand is growing for consulting partners capable of delivering long-term digital transformation across Microsoft’s platforms.