Energy provider OVO to pay nearly £2.4m for customer complaint failures

Ovo energy customers to receive compensation as firm hit with £2.37m penalty

Ovo will pay £378,512 in compensation to affected customers and has also paid an extra £2 million to the Energy Industry Voluntary Redress Scheme

Energy company to pay thousands to customers after 'failure'

The energy firm has been hit with a £2.37 million penalty by the industry watchdog for complaint handling failures

Ovo Energy: thousands of customers to receive compensation after supplier's £2.37 million fine - how to claim

The company’s mishandling of complaints has led to a hefty fine 💸

Ovo to pay £2.4m over customer complaint failures

Ofgem says nearly 1,400 customers were hit by problems, including long delays in dealing with complaints.

Energy provider OVO to pay nearly £2.4m penalty for customer complaint failures

The company "failed to adequately protect and respond to their customers when it was needed most", regulator Ofgem says.

Ovo hit with £2.37m penalty for customer complaint failures

Ofgem said that 1,395 Ovo customers will receive compensation after lengthy delays in seeing their complaints addressed.