US EditionEnergy firm Octopus sorry for chasing Hartlebury man over 6k wrong bill
- Peter Holden from Hartlebury was mistakenly pursued by Octopus Energy over a gas bill of more than £6,000 for nearly four years.
- The issue arose because another account shared the same technical meter details, leading to billing errors and repeated debt collection.
- Octopus sent monthly bills and final debt notices to Mr Holden and placed the disputed debt in collection agencies' hands three times.
- Octopus' commercial director, Mario Lupori, apologized for the delay in fixing the complex error and said the firm will train staff to prevent repeats.
- The case highlights Octopus' information management issues and suggests ongoing customer service improvements are needed to avoid similar problems.
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