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Electronic control unit fault

Summary by The Motor Ombudsman
The consumer’s issue: The consumer purchased a used 15-plate premium saloon for around £22,000 from a dealership in June 2018.  Around four years later, in October 2022, the car failed to start. Due to financial difficulties, the consumer was unable to initially have their car recovered for repair. However, when it did eventually go into a franchise dealer (belonging to the same manufacturer as their vehicle), the problem was diagnosed as a faul…
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The Motor Ombudsman broke the news in on Friday, March 21, 2025.
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