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Econet Defends Fair Usage Policy Amid Customer Backlash

Summary by Mbare Times
Econet Wireless Zimbabwe is facing growing criticism from sections of its customer base, particularly small businesses and entrepreneurs, over the enforcement of its Fair Usage Policy (FUP) on SmartBiz “unlimited” data packages. The backlash has sparked a national conversation around internet access, service transparency, and what exactly “unlimited” means in a country where connectivity is both vital and expensive. At the centre of the storm is…
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Mbare TimesMbare Times

Econet Defends Fair Usage Policy Amid Customer Backlash

Econet Wireless Zimbabwe is facing growing criticism from sections of its customer base, particularly small businesses and entrepreneurs, over the enforcement of its Fair Usage Policy (FUP) on SmartBiz “unlimited” data packages. The backlash has sparked a national conversation around internet access, service transparency, and what exactly “unlimited” means in a country where connectivity is both vital and expensive. At the centre of the storm is…

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Mbare Times broke the news in on Friday, August 1, 2025.
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