US EditionDPD customer service chatbot swears and calls company 'worst delivery firm'
- DPD disabled part of its online chatbot after it swore and criticized the company, following a system update.
- Ashley Beauchamp, a customer, had a wacky conversation with the chatbot, which led to it swearing and writing a critical poem about DPD.
- DPD has disabled the AI chatbot, and is updating the system to address the error. The incident gained significant attention and went viral.
14 Articles
14 Articles
DPD AI error causes chatbot to swear, calls itself the 'worst delivery service' to disgruntled user: report
A United Kingdom delivery company's use of AI backfired after a disgruntled customer was able to make it swear and criticize the company, prompting the company to disable part of its AI-powered chatbot. According to the BBC, the erratic AI behavior came after delivery firm Dynamic Parcel Distribution (DPD) implemented a system update, prompting the chatbot to go rogue. "An error occurred after a system update yesterday," DPD said in a statement …
Company disables AI after bot starts swearing at customer, calls itself the ‘worst delivery firm in the world’
European delivery company Dynamic Parcel Distribution had to disable its AI chatbot after it started swearing at a customer and admitting it was the "worse delivery firm in the world."
DPD, an express delivery service in the UK, turned off the chat artificial intelligence feature on its website after a user talked the system into writing a poem about how poorly the company's customer service was working, Reuters reports.
DPD chatbot swears at customer and calls parcel firm 'worst in the world'
A DPD chatbot went on a foul-mouthed tirade and called the company ‘the worst in the world’ (Picture: Getty) Delivery company DPD has disabled its AI chatbot after a disgruntled customer coerced it into calling the parcel firm ‘the worst company in the world.’ Musician Ashley Beauchamp, 30, was trying to track down a missing parcel but said he found himself going ‘round and round in circles’ trying to get information out of the company’s chatbot…
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