US EditionDefining Metrics for Succes: the importance of measuring customer success
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Defining Metrics for Succes: the importance of measuring customer success
Metrics are the compass that guides your Customer Success efforts. For early-stage companies, understanding which metrics matter and how to track them ensures you can measure progress, identify risks, and prove the value of CS to stakeholders. Without data, you’re flying blind- and no startup can afford that. In this module, we’ll break down the critical metrics that drive Customer Success, how to interpret them, and how to use them to make bett…
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