US EditionDecline of Customer Service from The Beverage Standards Association
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Decline of Customer Service from The Beverage Standards Association
The Beverage Standards Association brings you Peter’s Weekly Briefing every Tuesday morning. Monday, 24th of February 2025 Weekly Report Decline of Customer Service In this week’s issue, I examine the marked decline in customer service roles versus the simultaneous increase in front-line service roles. This suggests that while technology may be streamlining certain processes, the fundamentally human aspect of hospitality remains irreplaceable. I…
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