Published 9 days ago • loading... • Updated 6 days ago

Customers Groan As Access Bank Service Upgrade Frustrates Internet Banking

Summary by The Whistler Nigeria

Access Bank Plc customers have expressed frustration over the impact of the system upgrade which has affected the use of internet banking, ATM services and Point of Sales transactions among others. The tier one bank had announced an upgrade from 3:00 AM to 2:00 PM on Sunday but the upgrade lingered beyond the timeframe. Access Bank said, “Your trust means everything to us, and that’s why we’re making important upgrades to serve you better. “As w…

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TechCabal

Access Bank’s phased upgrade promised stability but leaves customers stranded

When Michelle logged into her Access Bank app on Wednesday, she couldn’t see her transaction history. Afeez Tunde, another Access Bank customer, can’t even open his bank app. Days after Access Bank finalised a core banking upgrade that caused a service downtime over the weekend, many customers are having trouble accessing digital banking services, questioning the bank’s much-hyped phased approach to the upgrade. “My USSD transactions kept failin…

6 days ago

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thecondia.com

Access Bank's system upgrade leave customers frustrated

Access Bank customers were left frustrated and stranded as an upgrade to its core banking application, Oracle’s Flexcube, triggered significant service disruptions. The upgrade, initiated Friday afternoon and intended to conclude Sunday, left millions of customers unable to conduct essential banking transactions, highlighting the challenges of managing rapid growth and technological modernization in Nigeria’s financial sector. “All services were…

8 days ago

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