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Lessons from the fashion industry: Why some DEI efforts fail to resonate with consumers

  • The fashion and beauty industry has experienced brief and uneven progress toward diversity, equity, and inclusion through representation of racialized, older, trans, and disabled models in recent years.
  • These improvements came amid some brands reversing commitments and mixed consumer support, as some consumers oppose DEI efforts while others seek authentic inclusion.
  • Key brands like Benefit Cosmetics, Sephora, and Dove have featured diverse and fuller-figured models online, but campaigns still underrepresent some groups and face skepticism about sincerity.
  • In a 2023 commentary, Barbara Ellen from the UK observed that while some interpret DEI setbacks as evidence of the "go woke, go broke" idea, the situation is often more nuanced than it appears.
  • As a result, brands that authentically embed DEI into strategy tend to gain market share and talent, while those retreating risk reputational harm and losing top performers.
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The Toronto Star broke the news in Toronto, Canada on Saturday, May 3, 2025.
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