Contact centers target 5% growth - BusinessWorld Online

Philippine contact center revenues seen reaching $39.9B in 2025

MANILA, Philippines — The Philippines’ contact center industry is projected to grow by 5 percent to 7 percent this year. This would push revenues to at least $39.9 billion and signal continued strength in the country’s flagship outsourcing sector. Haidee Enriquez, president of the Contact Center Association of the Philippines (CCAP), said the group expects

Contact centers target 5% growth - BusinessWorld Online

By Justine Irish D. Tabile, Reporter THE CONTACT CENTER Association of the Philippines (CCAP) is projecting at least 5% growth in revenues and jobs this year, even as companies increasingly adopt new technologies, including artificial intelligence. “For 2025, we’re still projecting a growth of between 5% and 7% as an industry,” CCAP President Haidee C. Enriquez said during a pre-event conference for Contact Islands 2025 on Wednesday. Last year, …

Contact Center as a Service Market Size to Hit USD 18 Billion by 2030 – iCrowdResearch

Contact Center as a Service Market Overview: The Contact Center as a Service market is experiencing exponential growth driven by the increasing need for cost-effective and scalable customer service solutions. CCaaS is a cloud-based customer experience solution that allows organizations to utilize contact center capabilities without the need for on-premise infrastructure. By delivering customer support services via […]

Call Centre Boom: Why the Philippines Leads the World in 2025

The Philippines has solidified its position as the global hub in the call centre domain, rightfully earning the title “Call Centre Capital of the World”. Its success originates from the combination of factors like highly skilled workforce, Western countries, and government incentives that attract the global corporations. As per the report by Oxford Business Group, the BPO (Business Process Outstanding) sector contributes approximately 10% of the…