US EditionConsumers urged to switch ahead of price hikes
- Consumer giant urges customers to find better broadband deals before price hikes in April, as major providers scored poorly in a survey by Which?
- Virgin Media will raise its prices by £3.50 a month starting in April, and is under investigation by Ofcom for handling complaints poorly.
- Smaller broadband providers like Zen Internet received higher ratings for customer service, leading experts to recommend consumers switch providers.
- Upcoming price increases will affect broadband, TV, and mobile plans, with customers advised to consider switching to save money.
25 Articles
25 Articles
Devastating blow for BT, TalkTalk, Sky and Virgin Media as Brits deliver verdict on the best UK broadband
British households have delivered a bruising verdict on the best broadband providers in the UK. The biggest brands — BT, Sky, TalkTalk and Virgin Media — have been lapped by smaller, lesser-known rivals in the annual customer satisfaction survey conducted by Which?.NOW Broadband, the internet offshoot of NOW TV, was ranked joint last with Virgin Media. Both brands received a customer score of 60% based on a survey of 4,347 home broadband custome…
Millions of broadband customers have days to avoid bill hike or face shock fee
AS April edges closer the deadline to get ahead of the increasing cost of broadband is fast approaching. The hike in costs also affect energy, gas, water, council tax, mobile phones, TV license and car tax. Broadband bills are set to go up for millions in just weeksGetty - Contributor Broadband customers on inflation-linked contracts are expected to pay on average an additional £21.99 per year. Users on inflation-linked contracts are not in a fi…
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